Privacy Policy

This Privacy Policy explains how PulseOS Ltd ("PulseOS", "we", "our", or "us") collects, uses and protects personal data when you visit our website at https://www.pulseos.io or use the PulseOS market data platform ("Service"). PulseOS Ltd is the data controller for this personal data.

What PulseOS Does

PulseOS is a market data service for the second-life technology market, providing market prices, price history, trends and demand information through an online dashboard. PulseOS does not connect to your marketplaces, accounting or other business systems, so we do not collect data from them.

What Personal Data We Collect

When you contact us or book a demo

When you submit our contact form, we collect your full name, email address, position, company, size of business, country, and any additional information you choose to include.

When you use the Service

If you or your organisation subscribes to PulseOS, we collect the details needed to provide your account: your name, work email address, company, login credentials, and billing details. We also keep records of how the Service is used, such as sign-ins and pages viewed, to keep it secure and improve it.

When you browse our website

If you accept analytics cookies, we use Google Analytics to understand how visitors use our site. It uses cookies and collects information such as pages visited, device and browser type, approximate location, and how you arrived at the site. Google Analytics is not loaded unless you accept, and you can change your choice at any time using the "Cookie settings" link at the bottom of every page. See our Cookie Policy for details.

To protect our contact form from spam and abuse, we use Cloudflare Turnstile, which processes your IP address and technical information about your browser.

If you switch between the light and dark theme, your choice is saved in your browser's local storage. It is not sent to us.

How We Use Your Data

• To respond to your enquiries and arrange demos (legitimate interests)
• To provide, maintain and secure your PulseOS account and the Service (performance of a contract)
• To manage billing and subscriptions (performance of a contract)
• To understand how our website is used and improve it (consent, given through our cookie banner)
• To protect our website and Service from spam, fraud and abuse (legitimate interests)
• To comply with legal obligations, such as keeping financial records (legal obligation)

We do not sell your personal data.

Who We Share Your Data With

We only share personal data with service providers who help us run our website and the Service, including:

• Brevo, which delivers the emails generated by our contact form
• Cloudflare, which provides spam protection for our forms
• Google, which provides website analytics
• Our hosting providers

We may also disclose personal data where required by law.

Where Your Data Is Sent

Some of our service providers may process your data outside the UK. Where they do, we ensure the transfer complies with UK GDPR requirements.

How Long We Retain Your Data

• Contact form enquiries: for as long as needed to respond and follow up on your enquiry
• Account data: for as long as your subscription is active. After it ends, we may delete your account data after 30 days unless otherwise agreed
• Financial records: for as long as the law requires us to keep them

Your Rights

Under UK GDPR, you have the right to:

• Access, rectify, or erase your personal data
• Restrict or object to the processing of your personal data
• Request data portability
• Withdraw consent at any time, where we rely on consent

You may exercise these rights by contacting us at [email protected]. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Information

If you have any privacy concerns, please contact us at [email protected]